Software-as-a-Service
OTRS grows with your business - secure and managed by us - ITIL® compliant.
Concentrate on your core business and let us look after the planning and operation of your application including the necessary IT infrastructure or parts of it. We cushion traffic spikes flexibly and on demand.
We ensure the smooth operation of your servers and OTRS working places on the basis of Windows or Linux. Our detailed IT service catalogue determines which services are available in which quality and at what cost.
Whether inhouse operation or managed by us - collaborating with you, we define an operating concept with an optimum cost-benefit ratio for your OTRS infrastructure and subsequently ensure smooth implementation and operation.
We offer a broad array of Service Level agreements to achieve the greatest possible value for your information management.
Advantages overview
- ITIL compliant operation of OTRS, servers and network
- Benefit from economies of scale - lower your IT costs
- Equally high quality of services and operation Professional user support at the service desk
- Flexible operation, also if your service demand varies significantly
- Your IT staff can focus on value-adding activities
