Demo
Test OTRS in practice. 5 different roles provide a comprehensive view on the system and its features:
- Service Desk (1st Level)
- Service Agent (2nd / 3rd Level)
- Service Manager
- Administrator
- Customer
Within the demo system you take the lead. To assure an operational system it will be reset every 2 hrs. That will take 10 seconds. During this process the system won't be available for login.
Demo System Login
Role | OTRS DEmo | OTRS::ITSM demo |
As a servicedesk member (1st level) you are in the first line to the customer. You are responsible for incident recording as well as initial classification of incidents and service requests. If an initial solution is not possible the incident need to be dispatched to the 2nd level support. | ||
As a 2nd level service agent you are part of the service & support organization and therefor responsible for a certain group of objects or a group of services. Incidents need to be classified and analyzed to provide the customer with an appropriate solution. | ||
As a service manager the system provides you with extended rights and control mechanisms in order to manage the service & support organization. | ||
The administrators role goes far beyond the previous ones. You may directly control the systems behavior. | ||
As a customer you typically interact with the system by e-mail, telephone or customer webfrontend. Recording incidents & service requests is as easy as classifying or tracking them. | ||
Send a test e-mail to the Demo System | ||
e-mail adress | ||
Public Frequently Asked Questions | ||
Public FAQ Webfrontend | ||
Need some help? enjoy(at)otrs.com