Take advantage of OTRS Group's in-house trainings to learn from the experts about the product, customizing solutions, building innovative and individual applications and much more. Administrators, Change Builders and End Users can all enhance their skills and fully optimize OTRS products.
Not only in projects, it is important to lead a successful team - we take on teams in almost every context. We expect them to be productive and successful, motivated and committed. Team leadership is a demanding task, requiring knowledge of group dynamics, leadership and motivation theory.
If meetings are rather time consuming, fruitless gatherings of experts, this seminar will help you to optimally prepare already the next workshop, to perform consistently and to successfully pursue agreements. In accordance with proven methods and with the use of appropriate tools you’ll create the meeting-process in a more efficient and productive way.
We manage events but no time. Time management does not make us faster, but more productive. In this seminar, the participians learn to deal with their individual time traps, priorities and to analyze urgent versus important. With the right methods and techniques, upcoming tasks and projects can be planned and processed result oriented.
Coaching is a process of personal counseling for individuals or groups, which at the end provides the clarification of individual, professional and/or personal questions. Focus thereby concentrates on the person and its current professional situation. Toghether approaches and strategies are developed which allow the coachee to transfer the results into everyday life.
Employees in IT departments are no longer 'just' technicians. Particularly when the IT department acts as a service provider for other departments and where it understands colleagues as clients, but also when dealing with external clients, professionals must not only have technical knowledge but also social skills.