We are looking for a motivated, enthusiastic individual who is ready to embark on a journey to bring Open Source software to an entire geography, representing OTRS for the United States and Canada. OTRS users regularly download and implement the software for their Help Desk or ITSM solution, but many want to purchase expert consulting services, support, and custom development. OTRS Group, the commercial entity behind the OTRS software package, provides these services globally and has an immediate need for a full-time practitioner to deliver these services in North America.

The ideal candidate loves technology, has plenty of experience in IT, and can both deliver services hands-on, as well as evangelize and sell services. Experience designing, configuring and deploying a wide range of IT systems is vital, and experience in ITSM and Help Desk solutions is critical. The ideal candidate should be an independent, fast learner and able to work across time zones and language barriers.

• Give our customers an understanding of our products (OTRS and OTRS ITSM) and at the same time evaluate opportunities for follow-up-business.
• Provide workshops and training for OTRS users and administrators.
• Manage inbound sales inquiries, preparing and presenting deals. 
• Manage OTRS projects from conceptual design to implementation and configuration.
• On-board new customers and accounts as well as manage existing accounts.
• Report to the Vice President of Global Consulting 

• Substantial IT knowledge (including Ticketing and ITSM Systems)  
• Good knowledge of:
  • Linux or Windows (Webservers, Apache, IIS)
  • Process modeling & notation (UML, BPMN, YAWL)
• Good knowledge of at least one of the following databases: MySQL, Oracle, MS SQL, PostgreSQL.
• Knowledge of directory services (OpenLDAP, MS Active Directory, etc.) as well as SQL and PERL.
• Project management (PMI)
• Proven experience in working in international projects (US, Latin America, Asia, Europe)
• Candidate must be willing to travel up to 50% of the time. 

• Bachelor's degree from a four-year college or university in Business, IT, or related area  
• 5 years of progressive sales, consulting and managerial experience.
• ITIL Certificate (Foundation, Practitioner, Manager)

You will be working either from our office in Northern California or from your home-office.

OTRS es el conjunto líder en innovación de servicios de código abierto. El conjunto de productos de OTRS abarca un Help Desk, una solución de administración de servicios de TI (ITSM) compatible con ITIL^® V3 y una aplicación de iPhone asociada. Más de 100,000 grupos corporativos en todo el mundo utilizan OTRS para mejorar el servicio, aumentar la satisfacción del cliente y disminuír costos. OTRS está disponible en 32 idiomas, permitiendo a corporaciones multinacionales consolidar sus operaciones de servicio en una sola solución unificada. OTRS Group proporciona asistencia, consultoría e ingeniería empresarial a nivel mundial, incluyendo diseño de procesos, implementación, personalización, asistencia de aplicación y hospedaje completamente administrado. Los clientes clave incluyen líderes de la industria como NASA, Siemens, Nokia, Toshiba. Para más información sobre los productos y servicios de OTRS, visite www.otrs.com y www.otrsondemand.com.