Partner Program

We invite System Integrators from all over the world ^*) to join in the OTRS Group partner network and make OTRS part of their success story. We believe in strong partnerships built on a joint business perspective, fair communication and increasing benefits as the partner network grows. The program's mission is to develop a high performance business network delivering revenue growth, partner specialization and customer satisfaction.

The OTRS Group partner program offers partners a range of benefits, allowing them to grow revenues while complementing OTRS Group's business activities. Early access to new product releases, influence over the product roadmap and rapid problem resolution from the experts are just some of the benefits available to an OTRS Group partner.

Always Up-to-date

Get detailed insights and news on product developments and releases as early as possible. This will allow you to actively serve your customers on a high level of service quality. Also get access to the expert knowledge of OTRS Group on demand.

Access to New Customers

Partnering with OTRS Group grant your company access to new customers and leads to increased customer visibility at low acquisition costs. Get access to OTRS Group's sales and marketing collateral library, a rich toolkit you can leverage to win new business.

Technical Support and Training

Increase the operational efficiency of your team through valuable training. Obtain technical and feasibility support on customer engagements from OTRS Group's engineers and product specialists.

Get involved

Get involved and contribute to the OTRS development road map by highlighting your customer issues and needs to the development team. Your input helps drive product development and ensures constant innovation and customer focus.

Available Programs

Certified OTRS System Integration Partners

Geographical Coverage *

Although we constantly seek for attractive opportunities all over the globe the OTRS Partner Program is available only in those regions in that the OTRS Group is not present with own legal entities. So we reserve the right to approve or reject applications received from the following regions (i.e. our core markets) on our sole discretion and based on a case-by-case evaluation: