iPhone App

The OTRS iPhone App allows on-the-go service technicians flexibility and convenience by accessing OTRS Help Desk from virtually anywhere and responding to customer tickets and escalated issues. Ensure quick response times while incidents and service requests can be monitored, processed, logged and closed right at customer sites.

Benefits

Remote access for on-site service technicians
Improved response time with real-time tracking
Wireless sync and up-to-the-second alerts
Enhanced efficiency and productivity
Better service delivery at lower cost
Easy to use

Quick Facts

Increase productivity of on-site technicians by up to 25%
Bring on-the-go service staff utilization to 100%
Eliminate support errors at customer site by up to 99%

Feature	Description
Remote access	On-Site Service Technicians can resolve help desk tickets from virtually anywhere
Easy to use	Typical iPhone functionality allows Service Technicians to quickly learn and navigate the OTRS iPhone App
Personalized Ticket Management	Create new help desk tickets from within the iPhone Answer tickets via email Check assigned queues Browse your locked tickets View your watchlists
Collaboration	Create articles or add notes to existing tickets Answer tickets via email
Notification and escalation management	Check, manage and follow escalated tickets Provides up-to-the-second alerts for Service Technicians for improved service management
Status indication	Browse tickets by status Color coded priority notification
Dashboard	Quickly get informed and manage incidents with dashboard display Configure access to specified items
Two-way wireless sync	Service requests created within an OTRS Help Desk are pushed right to your technicians Changes within the iPhone App are propagated to the Help Desk server Sync iPhone with OTRS Help Desk using the iPhoneHandle
Multiple help desks capability	Manage multiple OTRS Help Desks remotely Add and connect to an OTRS Help Desk with your login credentials