Service Subscription customers get exclusive access to enhance their OTRS deployment with a variety of Feature Add-Ons. We offer the following Feature Add-Ons at an attractive price. Subscription customers receive free upgrades for any purchased modules during a current major release cycle.

Multi-Level Service Selection

Enhances the usability of large service catalogs by allowing the user to select from a top-level service down to the sublevel-service by using dependent dropdown boxes.

Dashboard Overview Filter

Define what attributes are visible in your dashboard widgets.

 

Escalation Suspend

Define ticket states that automatically pause escalations, for example "waiting for 3rd party".

Dependent Selection Boxes

Define dependent selection boxes for the creation of a ticket.

 

Clipboard Image Paste

Easily add images from your clipboard into tickets.

Customer CI-Assignment

This Add-Ons uses the 'CustomerID' attribute of your CI classes and makes CIs visible in the Customer panel.

 

Automatic Email-Reminder

This Add-On allows to send a reminder via Email automatically.

Ticket Type - Service Assignment

Via an additional front-end you have the chance to assign Ticket Types to services.

 

Ticket Workflows

Define any ticket workflow through an administration dialogue.

CustomerID - Service Assignment

This Add-On extends the Admin Interface of OTRS and allows to assign services to CustomerIDs rather than single customer contacts.

 

Deleting Attachments

Allows you to delete attachments from tickets, that have been closed within a certain time span.

Ticket Watchlist

This Add-on allows you to manage several watch lists.

 

External Ticket Number Recognition

Extends the follow-up recognition of OTRS to match on an external ticket number.

Storing LDAP Attributes

Storing user based attributes from an LDAP (for example LDAP, Open LDAP, MS Active Directory) into OTRS FreeTextFields.

 

Restrict Access to Customer Back Ends

Restricts access to certain user groups to up to 10 back end systems connected to OTRS.

Tag Cloud

Gives a quick overview on the “Tags” used for tickets.

 

External Escalation Notification

Allows notification to external recipients of ticket escalations based on events.

CI Attachment Support

Store attachments of any data format to a Configuration Item.

 

Customer Activity Widget

A Dashboard widget allowing agents to see the number of open, locked and escalated tickets of defined customers.

Auto Ticket Assignment

Assign tickets automatically to online agents.

 

Categories for text modules

Allow your agents to reply faster to reoccurring requests.

Ticket Search for Involved Agents

Extend the ticket search screen to search for tickets being worked on by one or more OTRS agents.

 

Salesforce Customer UI

OTRS / Salesforce.com integration to reach customer contact details from Salesforce.com within OTRS.

VIP Requester

Define specific customers as "VIP" and have OTRS automatically mark selected users and assign corresponding service level agreements.

 

Dashboard Ticket Calendar

Integrates a calendar in the Agent dashboard and creates a calendar event out of every ticket.

Multi-Level Queue Selection

Allows the choice of sub-queues for a ticket.

 

Report: Usage of text templates

Adds a new report in the statistic menu to count the usage of text templates.

OTRS Ticket Forms

Defines forms, understood as a set of additional attributes (Dynamic Fields), for Telephone and Email Tickets.

 

Agent Email Interface

Makes it possible for an agent to work with tickets via Email without using the Web Agent Interface.

Postmaster Filter Extension

Allows to set a Follow-Up-PendingTime Postmaster-Filter.

 
 
 

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