Survey Overview

• Current list of all surveys that are available in a separate survey overview
• Unique identifier per survey
• Descriptive titles help to select the appropriate survey and survey report
• Set surveys to valid / invalid

Survey Creation

• Create new surveys
• Assigning status information to a new survey: Master, New, Valid, Invalid
• Include an introduction, subject and body message
• Add descriptive internal notes
• Define a sender adress
• Assigning queues for that the survey will be used
• Add questions and classify their type, e.g. radio box, check box and free text area to allow a customer to provide open feedback
• Define standardized and selectable answers to the questions
• Define the questions' sort order
• Classify the active survey as 'Master'
 

Sending out a Survey

• Survey notification will be automatically sent by email if a ticket is closed
• Automatic link to the survey page is included in the notification
• Feedback per user to the same survey is limited to one reply

Survey Reporting

• A Survey Result Graph provides a snapshot of the current survey analysis report
• Grant managers access to the survey by assigning the appropriate permissions
• Review the report on a regular basis