Time Accounting

The OTRS Time Accounting module enriches your Help Desk with easy to use, web-based time accounting capabilities. Have your service agents to book their activities and efforts on projects as well as on customer accounts. Manage the off-times (vacation, sickness) in OTRS and get valuable information about planned and spent efforts for optimizing your planning!

Feature

Description

Flexible configuration

  • Define activities and projects at your needs
  • Automatically lock records from manipulation after an offset

Fully integrated

  • Time Accounting seemlessly integrates in the Front end of your service agents

Vacation Management

  • Entitle vacation to your team members and keep Track of spent / left vacation
  • Document sick leaves