Configuration Identification

• Definition and management of the configuration models
• Creation of variable CI classes, e.g. Computer, Hardware, Software, Networks etc.
• Quick and intuitive logging of CIs
• Defining CI attributes
• Creation of dependencies between CIs and:
  • other CIs
  • Services and SLAs
  • Users
  • Documents and knowledge base articles
  • Locations
  • Tickets
• Mapping hierarchical CI structures
• Mapping virtualized IT infrastructures
• Defining responsibilities to manage CIs
• Support of third party solution integrations for license or inventory management

Configuration Control

• Manage ITIL compliant roles and permissions
• Authentication via LDAP Directory Service
• PGP support: creation and display of encrypted and signed messages
• Storing all changes to the configuration in the CMDB
• Impact analysis of configurational changes
• Comprehensive CI lifecycle management
• Review of CIs completeness and adequate recording

Configuration Verification and Audit

• Automatic logging of all approvals and changes to CIs within the CMDB
• Auditible data storing
• Integrated time accounting for planned and actual spent times
• Synchronization with third party Inventory Management (third party solution required)

Cross-process integration

• Cross-process access to CIs for service agents, technicians, customers and the management
• Color-coded CI status
• Quickest possible response to incidents due to event-based notifications
• Real-time CI monitoring to evaluate the status of changes and request for changes

Reporting

• Meaningful real-time reporting regarding CIs and their relations to incidents, problems and changes
• Predefined standard reports with respect to recorded CIs and their status
• Analysis of the current and historic IT infrastructures configuration