Business Scenarios

OTRS OnDemand Business Scenarios are pre-configured examples of how different types of organizations might use the OTRS OnDemand system.

The first step in creating up your own OTRS OnDemand system is to go through the setup wizard. The wizard allows you to select one of the pre-defined scenarios or you can build your own OTRS system. You will be able to modify any scenario you select as you step through the wizard screens to conform the scenario closer to your organization's needs.

Internal IT Support

The Internal IT Support Scenario provides a general structure for organizations looking to use OTRS OnDemand to track questions and issues posed to an IT support organization.

Factory Maintenance

General scenario for the tracking of planned and unplanned maintenance of a production line (assembly process) system. This scenario is equipment-centric based on process stations.

Disaster Call Center

A call center scenario designed to facilitate the flow of information about a disaster, the tracking of possible victims, and connection with their family or friends.

 

Facility Management

Support scenario for a Facilities department, Property Management or a Corporate organization where the primary customer is someone within the company or someone like a rental client. 

Security Management

This General Security Management Scenario is for Building Security and Access Control for any site.  It will also prove vital for other information like Collection security related issues like weather/storm warnings or travel warnings.

IT Security

This scenario is used by IT security staff for tracking external notification of system security issues (CERTs) and internal system security threats, responses and communications. 

 

School District Support

IT support desk where the primary customer is a teacher or staff person in a School District.

Club Management

This Scenario is for the Management, communication and support of a club or party such as a sport club, political group, volunteer organization, etc.  This Scenario ensures that the Club or Organization always have a smooth flow of communication between the organizers and its members/participants.

Home OTRS

This fun scenario is an example of how you might set up OTRS OnDemand in your home to let family members keep up with various activities such as tracking kids homework or sporting events, request what they want to get at the store, or let the gardener know you want them to trim the bushes this week.