Pack&Go

Avoid being locked into a proprietary cloud-based customer service solution with OTRS OnDemand and Pack&Go! An industry first: download the application and your data from OTRS OnDemand, and install and use them in your own data center.

OTRS has found a way to combine the benefits of open-source with those of cloud computing through an innovative technology called Pack&Go. How's that for open-source freedom...

: You can use the cloud-based OTRS OnDemand service with no investment in data center skills or infrastructure. And if you choose to, at any time and for any reason, you can use Pack&Go to download the OTRS application and all your data, and install and run yourself with no further obligation to OTRS.

Open Source

Alone among the cloud-based customer service offerings, OTRS OnDemand is based on open-source code, available for download and use at no cost, and supported by a vibrant community of users and contributors.

While this approach eliminates software fees paid to vendors, it requires data center infrastructure to run and maintain the software, and expertise and manpower to download, install and maintain the hardware.

You can read about the OTRS open-source project, and download code and documentation, at

www.otrs.org

Software as a Service (SaaS)

Cloud-based computing is growing rapidly because of its many compelling cost and time advantages. It allows users to take advantage of sophisticated software solutions, without the cost, delay and complexity of owning and maintaining hardware and software.

Its primary disadvantage, especially in the eyes of growing businesses, is that their business processes and data are locked into a proprietary format, and are under someone else’s control.

Avoid being locked into a proprietary cloud-based solution and opt for OTRS OnDemand today.

Try it now