Services

OTRS Group's comprehensive service offering allows you to select implementation and operational support services tailored to your specific needs.

Implementation Support

Evaluate OTRS, let us map your organization and implement the solution, or extend your existing system by optimizing its configuration, migrating to a higher release or adding a customized set of powerful features.

Operational Support

Ensure a seamless business operation, exclusive access to OTRS Feature Add-Ons and expert know-how on demand with a Service Subscriptions. A must have for every professional service organization.

 

 

Handover to Operation

  • Reliable SLAs
  • Migrations included
  • OTRS Feature Add-Ons available
  • Bug escalation service included
  • Up to 24/7 global support