The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide

February 2010

February 14, 2010 — All New ITIL V3-compliant Change Management Module debuts at Pink Elephant IT Service Management Conference & Expo OTRS::ITSM 2.0 first open source software to track and support change management processes and roles as defined by ITIL   The OTRS::ITSM 2.0 release provides the first Change Management module to track change management

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Security Advisory 2010-01 – Vulnerability in OTRS-Core allows SQL injection

February 2010

February 8, 2010 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org Recommended Resolution These vulnerabilities are fixed in OTRS 2.1.9, OTRS 2.2.9, OTRS 2.3.5 and OTRS 2.4.7, and it is recommended to upgrade to one of these versions. Fixed OTRS releases

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((otrs)) @ Pink Elephant´s ITSM Conference & Exhibition in Feb 2010

February 2010

Meet ((otrs)) at Booth 517b and Get To Know More About OTRS::ITSM, the First ITIL®-Compatible Open Source ITSM Solution   February 8, 2010 — From February 21-24, 2010 ((otrs)) will take part in Pink Elephant´s 14th Annual IT Service Management Conference & Exhibition at the Bellagio in Las Vegas, USA. Pink Elephant is the world’s

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((otrs)) at CeBIT 2010

February 2010

February 8, 2010– Meet ((otrs)) from March 2-6, 2010 at the CeBIT in Hannover, Germany, at booth C37 located in hall 2 (open source area)! Get to know all about the new OTRS::ITSM 2.0 module: change management.   Meet us at booth C37 in hall 2. We are looking forward to getting to know you!

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