IT Service Management Solution OTRS:: ITSM 2.0 Released to General Public

April 2010

New OTRS:: ITSM 2.0 Provides the First Open Source ITIL-Compatible Change Management   April 28, 2010 — OTRS, the world’s leading provider of open source IT service management (ITSM) solutions, today announced the general availability of OTRS::ITSM 2.0. The latest open source ITSM system is immediately available for download at otrs.org/download. The new software, released

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OTRS Has New International User Forums

April 2010

April 19, 2010 — OTRS has introduced new international user forums driven by phpBB. As an added feature within our growing Community Offensive, OTRS is now supporting the community with user forums. Until now, the community has faired well in issues of development and user support via mailing lists. Now, we have heard the cry

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OTRS Names Paul Salazar to Manage International Expansion

April 2010

New General Manager to Grow North American Presence and Worldwide Sales   April 14, 2010 — OTRS, the world’s leading provider of open source Service Management and ITSM solutions, today announced the appointment of Paul Salazar as the General Manager of OTRS Inc.. Mr. Salazar will apply his wealth of experience in global markets to

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