OTRS Welcomes ASERCA-SAGARPA and BanRegio to its Growing Roster of Mexican Customers

August 2010

Major organizations sign up for OTRS open source IT Service Management solutions   Mexico City, Mexico – August 11, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the addition of ASERCA, an entity of the Mexican Ministry of Agriculture (SAGARPA), and

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OTRS Help Desk on iPhone and iPad Now Available for Download

August 2010

Free open source OTRS app delivers 24/7 mobile service management   Cupertino, CA – August 10, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the release of its free iPhone app for mobile service management, empowering mobile workers to input service

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OTRS Launches 3.0 Beta with All-New GUI

August 2010

New Ajax-powered open source Help Desk delivers quick-response user experience   Cupertino, CA – August 2, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched the 3.0 beta of its help desk system, featuring a brand new Ajax-powered interface designed to dispatch

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