OTRS Partners with Autonomic Resources to Deliver Open Solutions to Government Agencies via GSA Advantage

September 2010

Partnership will help meet need for help desk deployments in the federal government   CUPERTINO, CA – September 23, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced its partnership with Autonomic Resources, a leading supplier of open IT solutions to the

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OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best Practices

September 2010

Attendees Learn to Improve Service Quality, Enhance Efficiency and Customer Satisfaction   CUPERTINO, CA – September 16, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to its first-ever live webinar. During the one-hour event, businesses will learn how their

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Security Advisory 2010-02 – Multiple XSS and denial of service vulnerabilities

September 2010

September 15, 2010 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org Recommended Resolution This vulnerability is fixed in OTRS Help Desk 2.4.8 as well as OTRS Help Desk 2.3.6 and it is recommended to upgrade to these higher versions. Fixed OTRS releases can be found at:

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