Security Advisory 2010-03 – AgentTicketZoom is vulnerable to XSS attacks from HTML e-mails

October 2010

October 26, 2010 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org Recommended Resolution Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.8. This vulnerability is fixed in OTRS 2.4.9 and it is recommended to upgrade

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OTRS Expands Customer Reach with Turnkey Packages for Help Desk and ITSM

October 2010

Offers quick implementation of service and support for SMBs to enterprises   Cupertino, CA – October 26, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched turnkey packages for OTRS Help Desk and OTRS ITSM. The new service and support Editions enable

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OTRS Announces New Certified Partners in China and India

October 2010

Agreements spearhead major help desk expansion in APAC region   Cupertino, CA – October 18, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Performer Ltd. in Hong Kong and O. P. S. software consultancy in India, as part

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OTRS Announces Würth Phoenix Group of Italy as Certified Partner

October 2010

Agreements spearhead major help desk expansion in EMEA region   Cupertino, CA – October 18, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Würth Phoenix Group of Bolzano Italy, as part of a major help desk expansion in the EMEA region.

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All New OTRS OnDemand Opens a New Era for Help Desk Solutions

October 2010

SaaS “Pack&Go” helpdesk gives companies ownership and control of their applications and data   CUPERTINO, CA – October 5, 2010 – OTRS (www.otrs.com), the leading open-source service innovation suite, providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched OTRS OnDemand, an easily deployed help desk solution with a “Pack&Go” option. OTRS

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