OTRS OnDemand Adds Prepackaged Help Desk Solutions

November 2010

New SaaS scenarios provide ready-to-go Club Membership and Security Management   Cupertino, CA – November 23, 2010 – OTRS (www.otrs.com), the leading open-source service innovation suite providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched two new OTRS OnDemand help desk “scenarios.” The ready-to-go SaaS packages make quick work of setting

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OTRS Issues Help Desk Case Study on Alaskan School

November 2010

OTRS leverages one-person Sitka IT staff to benefit teachers, parents, and students   Cupertino, CA – November 23, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced publication of a major case study detailing how the OTRS help desk was used to

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OTRS Launches 3.0 Release with All-New GUI

November 2010

New Ajax-powered open source Help Desk delivers 30 percent quicker ticket turnaround   Cupertino, CA – November 16, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched OTRS Help Desk 3.0, featuring a brand new Ajax-powered interface designed to dispatch help tickets

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OTRS and GroundWork Team Up for Enterprise Monitoring with Two-way Ticketing

November 2010

Live webcast to preview open source integration in action   Cupertino, CA – November 10, 2010 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, and GroundWork Open Source (GWOS http://www.gwos.com), the leader in commercial open source systems and network management software, today announced a

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((otrs)) at the 13th IIR Service Desk Forum 2009

November 2010

November 4, 2009 — From November 24-25 ((otrs)) wil be at the IIR Service Desk Forum which takes place at the Rheingoldhalle in Mainz, Germany. Make sure to save 20% on your participation fee and to be the first to get to know about product updates of OTRS and OTRS::ITSM!   Visit us at booth no.

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