OTRS OnDemand a Global Success

January 2011

New SaaS Help Desk solution in use by over a thousand organizations   Cupertino, CA – January 19, 2011 – OTRS (www.otrs.com), the leading open-source service innovation suite providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, announced over 1,000 organizations using OTRS OnDemand in the first 90 days of availability.   With

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OTRS and NYCE Reinforce Competitiveness in Mexican SME’s

January 2011

Faster and easier ISO 20000 certifications with newly available toolkit   Cupertino, CA – January 18, 2011 – The certification body NYCE and the technology company OTRS have presented a toolkit specially designed for Mexican SME’s to allow these companies to run under international Information Technology service standards, certified on ISO 20000.   This certification,

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