OTRS develops Generic Interface for higher connectivity to SAP, Baramundi and SugarCRM

August 2011

Sponsors for OTRS connector-project wanted   Bad Homburg – Aug 30, 2011 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, announces the development of a new interface to enable the connection of various applications from third party provider seamlessly into OTRS. The Generic Interface

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OTRS Certifies New Partner in Japan

August 2011

OTRS expands worldwide network of partnerships with TIS Inc.   Cupertino, CA – Aug 29, 2011 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced a new OTRS certified systems integration partner. TIS Inc. from Tokyo, Japan received certification in Hong Kong end

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Security Advisory 2011-03 – Vulnerabilities in OTRS-Core allows read access to any file on local file system

August 2011

  August 16, 2011 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org   Security Advisory Details ID: OSA-2011-03 Date: 2011-08-16 Title: Vulnerabilities in OTRS-Core allows read access to any file on local file system Severity: Moderate Product: OTRS 2.1.x, 2.2.x, 2.3.x,

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