OTRS Certifies New Partners in Costa Rica and Venezuela

November 2011

  Cupertino, CA – Nov 29, 2011 – OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL® V3 compatible IT Service Management (ITSM) solutions, today announces new OTRS certified systems integration partners. Información y Tecnologí­a de Centroamérica from Costa Rica and Beacon Software from Venezuela received certification in Mexico City.  

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OTRS launches OTRS Help Desk 3.1

November 2011

New Generic Interface to boost Integration   Bad Homburg, November 22, 2011 +++ OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the Beta Release of OTRS Help Desk 3.1 today, featuring the Generic Interface, Dynamic Fields and several Ticket Management improvements. The stable

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SAP runs with OTRS

November 2011

Continuous workflow management between OTRS and SAP   Bad Homburg, November 11, 2011 +++ OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announced a new generic interface connector for integration of data between OTRS and SAP Solution Manager. The connector is already deployed at

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