OTRS Group Announces the Release of OTRS Help Desk 3.1 and OTRS ITSM 3.1 with new Generic Interface

February 2012

Cupertino, CA, February 14, 2012 +++ The OTRS Group, the world’s leading provider of open source Help Desk and ITIL® V3 compatible IT Service Management (ITSM) solutions, announces the releases of OTRS Help Desk 3.1 and OTRS ITSM 3.1 today, available for immediate download. The newest version of OTRS includes major enhancements that improve interconnectivity

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Ivycorp boosts service desk performance and flexibility with OTRS Help Desk

February 2012

  Cupertino, CA – February, 8, 2012 The OTRS Group, the world’s leading provider of open source Help Desk and ITIL® V3 compatible IT Service Management (ITSM) solutions, today announced that Ivycorp, a technology business based in Washington State, chose OTRS Help Desk to improve their customer service performance. Ivycorp was impressed by the responsive,

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