Release Notes: OTRS ITSM 3.2.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS ITSM 3.2.1. Release Details Release name: OTRS ITSM 3.2.1 Required OTRS release: OTRS Help Desk 3.2.1 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: OTRS FAQ 2.2.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the FAQ module 2.2.1. Release Details Release name: FAQ 2.2.1 Required OTRS release: OTRS Help Desk 3.2.1 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: iPhone Handle 1.2.1

January 2013

   January 29, 2013 –– OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the iPhone Handle 1.2.1.     Release Details Release name: iPhone Handle 1.2.1 Required OTRS release: OTRS Help Desk 3.2.1 or higher Recommended OTRS

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Release Notes: OTRS MasterSlave 1.3.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the OTRS MasterSlave module 1.3.1. Release Details Release name: OTRS MasterSlave 1.3.1 Required OTRS release: OTRS Help Desk 3.2.0 beta2 or higher Recommended OTRS release:

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Release Notes: OTRS Survey 2.2.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the TimeAccounting module 2.2.1. Release Details Release name: Survey 2.2.1 Required OTRS release: OTRS Help Desk 3.2.1 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: TimeAccounting 2.2.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the TimeAccounting module 2.2.1. Release Details Release name: TimeAcconting 2.2.1 Required OTRS release: OTRS Help Desk 3.2.1 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: OTRS Help Desk 3.2.1

January 2013

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS Help Desk 3.2.1.  Release Details Release name: OTRS Help Desk 3.2.1 Release type: Stable Release date: January 29, 2013 What’s New Updated Dutch translation.

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Fast and Process Focused-Service Management Software OTRS 3.2 released

January 2013

Free OTRS Help Desk Software connects process and service management   Cupertino, CA, January 29, 2013: OTRS Group, the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM, announces the stable release of OTRS Help Desk 3.2 and

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January 2013

January 2013

Test it Now – OTRS Help Desk 3.2 Beta5 and OTRS ITSM 3.2 Beta3 The end of the beta release phase is drawing nearer. Since January 8, 2013, OTRS Help Desk 3.2 Beta5 and OTRS ITSM 3.2 Beta3 have been available for download and testing. Don’t miss OTRS 3.2s second milestone: the Process Management module.

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Beta versions of OTRS 3.2 released

January 2013

An enticing New Version with a process management feature and better customer focus   Cupertino, CA, January 8, 2013: OTRS Group, the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM, has released another beta version of OTRS

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