Release Notes: OTRS ITSM 3.2.4

April 2013

April 23, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.4. Release Details Release name: OTRS ITSM 3.2.4 Required OTRS release: OTRS Help Desk 3.2.6 or higher Release date: April 23, 2013

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Release Notes: OTRS Help Desk 3.2.6

April 2013

April 23, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.6. Release Details Release name: OTRS Help Desk 3.2.6 Release type: Stable, patch level release Release date: April 23, 2013 What’s

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Release Notes: OTRS Help Desk 3.2.5

April 2013

April 16, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the beta release of OTRS Help Desk 3.2.5. Release Details Release name: OTRS Help Desk 3.2.5 Release type: Stable, patch level release Release date: April 16, 2013 Important for

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Webinar: Process Management with OTRS

April 2013

Description: Take the next step in increasing the efficiency of your service management and automating your standard service processes. The new Process Management Module in OTRS 3.2 makes it easy to map and configure processes with the help of a neat graphical interface and agents as well as users are routed savely through the process

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Release Notes: FAQ 2.2.3

April 2013

April 02, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the FAQ module 2.2.3. Release Details Release name: FAQ 2.2.3 Required OTRS release: OTRS Help Desk 3.2.4 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: OTRS ITSM 3.2.3

April 2013

April 02, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.3.  Release Details Release name: OTRS ITSM 3.2.3 Required OTRS release: OTRS Help Desk 3.2.4 or higher Release date: April 02, 2013

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Release Notes: OTRS Help Desk 3.2.4

April 2013

April 02, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.4. Release Details Release name: OTRS Help Desk 3.2.4 Release type: Stable, patch level release Release date: April 02, 2013 What’s

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Security Advisory 2013-02 – XSS vulnerability

April 2013

   April 2, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Security Advisory 2013-01 – Information disclosure and Data manipulation

April 2013

  April 2, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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April 2013

April 2013

New Patch Level Releases Available – Update Recommended Today new patch level releases for OTRS Help Desk 3.2.4, 3.1.14, 3.0.19, for OTRS ITSM 3.2.3, 3.1.8, 3.0.7 and for the FAQ modules 2.2.3, 2.1.4, 2.0.8 are available for download. We recommend updating your system as two security issues have been fixed in the new versions. Now,

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