Release Notes: OTRS Windows Installer 3.0.0 rc1

June 2013

June 25, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the rc1 release of OTRS Windows Installer 3.0.0 . Release Details Release name: OTRS Windows Installer 3.0.0 rc1 Release type: release candidate Release date: June 25, 2013 What’s New

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Release Notes: OTRS Help Desk 3.2.8

June 2013

June 18, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.8. Release Details Release name: OTRS Help Desk 3.2.8 Release type: Stable, patch level release Release date: June 18, 2013 What’s

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Release Notes: OTRS ITSM 3.2.6

June 2013

June 18, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.6. Release Details Release name: OTRS ITSM 3.2.6 Required OTRS release: OTRS Help Desk 3.2.8 or higher Release date: June 18, 2013

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Security Advisory 2013-04 – Information Disclosure

June 2013

  June 18, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability: security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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June 2013

June 2013

Now Available: OTRS Help Desk 3.2.8 and OTRS ITSM 3.2.6 OTRS Help Desk 3.2.8 and OTRS ITSM 3.2.6 are now available for download. In addition to an updated Russian translation, OTRS Help Desk 3.2.8 now offers a parameter to disable default sorting of statistics as well as a new ”reinstall-all” feature for the Package Manager

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The OTRS Package Verification – Your Security is our Priority

June 2013

  Cupertino, CA, June 13, 2013: On May 22, 2013, and during the course of a regular patch level release, OTRS Group announced in its Release Notes the addition of a new feature of the OTRS Package Manager. Now, all software packages installed with the OTRS Package Manager are checked for non-verified software from an

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