Release Notes: OTRS-Windows-Installer 3.0.2

July 2013

July 26, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.2. Release Details Release name: OTRS Windows Installer 3.0.2 Release type: patch level release Release date: July 26, 2013 What’s New

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Mobile Mini, Inc. boosts Service Management Quality with OTRS Help Desk Software

July 2013

The Open Source Service Management software, OTRS, entices the provider of portable storage solutions with a solid, but ever improving, platform free of license costs.   Cupertino, CA, July 23, 2013: OTRS Group, the vendor and world’s leading provider of the Open Source Service Management software OTRS is announcing another customer success story with Mobile

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July 2013

July 2013

OTRS Business Edition Summer Special – Hot Prices for North America Summer is raising the temperature so OTRS is dropping the prices for new customers. The attractive OTRS Business Edition packages include up to 10 free OTRS Feature Add-Ons, a credit voucher for an Evaluation Workshop, professional services, as well as configuration and installation of

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Security Advisory 2013-05 – Sql Injection + Xss Issue

July 2013

   July 9, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Release Notes: OTRS ITSM 3.2.7

July 2013

July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.7.  Release Details Release name: OTRS ITSM 3.2.7 Required OTRS release: OTRS Help Desk 3.2.9 or higher Release date: July 9, 2013

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Release Notes: OTRS Help Desk 3.2.9

July 2013

July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.9.  Release Details Release name: OTRS Help Desk 3.2.9 Release type: Stable, patch level release Release date: July 9, 2013 What’s

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Security Advisory 2013-05 – Sql Injection + Xss Issue

July 2013

July 9, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Recommended Resolution This vulnerability is

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The OTRS Package Verification – OTRS’ response to the letter of Otterhub e.V.

July 2013

  Dear Otterhub, Ten years ago, the open-source OTRS project began with the hope of inspiring software developers and adminstrators to join in its development and in doing so, share in the success of the project. Over the years OTRS has developed greatly and has earned a prominent reputation within the professional Service Management solution

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Release Notes: Survey 2.2.2

July 2013

July 2, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the Survey module 2.2.2. Release Details Release name: Survey 2.2.2 Required OTRS release: OTRS Help Desk 3.2.8 or higher Recommended OTRS release: OTRS Help Desk

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OTRS Group Releases Cost-Free OTRS Windows Installer 3.0.1

July 2013

Easy upgrades of the OTRS service management software in Windows environments boost customer service efficiency.   Cupertino, CA, July 2, 2013: OTRS Group, the vendor and world’s leading provider of the Open Source Service Management software OTRS, is announcing a new feature of the OTRS solution, helping service organizations boost the efficiency of their customer

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