Release Notes: OTRS Help Desk 3.2.10

August 2013

August 27, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.10. Release Details Release name: OTRS Help Desk 3.2.10 Release type: Stable, patch level release Release date: August 27, 2013 What’s

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Release Notes: OTRS Help Desk 3.3.0 beta1

August 2013

August 27, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first beta release of OTRS Help Desk 3.3.0 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.0 beta1 Release type: beta Release date: August 27, 2013

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Release Notes: OTRS ITSM 3.2.9

August 2013

August 27, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.9. Release Details Release name: OTRS ITSM 3.2.8 Required OTRS release: OTRS Help Desk 3.2.10 or higher Release date: August 27, 2013

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Release Notes: OTRS ITSM 3.3.0 beta1

August 2013

August 27, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first beta release of OTRS ITSM 3.3.0 Sunrise Beach Ko Lipe. Release Details Release name: OTRS ITSM 3.3.0 beta1 Required OTRS release: OTRS 3.3.0.beta1 or higher Recommended OTRS

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10 Years Anniversary Special!!! – OTRS Administrator Training in Las Vegas

August 2013

OTRS Administrator Training in Las Vegas 10 Year Anniversary Special!!! OTRS Administrator Trainings for Windows and Linux platforms from the creators of OTRS. From authorization concepts, queue structures and user administration to creation of CI classes and Change Management, you will receive an intensive 5-day training in using OTRS Help Desk and OTRS ITSM. Learn

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August 2013

August 2013

Recommend OTRS to Others – Get a Free OTRS Feature Add-On Are you a satisfied OTRS user? Tell the world! Why do you use OTRS and what do you like about it? How does OTRS simplify your service management? Tell us and the whole world in a short Tweet or in a status on Facebook,

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