December 2013

December 2013

    Thank You for a Great Year 2013 – ((enjoy)) 2014 with OTRS Dear valued customers and community members, There are still many things we want to accomplish this year and in the future, but as the year winds down we want to take a look back at what we have achieved in 2013.

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Release Notes: OTRS::ITSM 3.3.3

December 2013

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.3 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.2 Required OTRS release: OTRS Help Desk 3.3.3 or higher Recommended OTRS release: OTRS Help

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Release Notes: OTRS iPhoneApp 1.1.1

December 2013

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the iPhoneApp 1.1.1. Release Details Release name: iPhoneApp 1.1.1 Release date: December 10, 2013 Release type: Stable What’s New iOS 7 compatibility New app icon

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Release Notes: OTRS Help Desk 3.2.13

December 2013

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.13. Release Details Release name: OTRS Help Desk 3.2.13 Release type: Stable, patch level release Release date: December 10, 2013   Important

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Release Notes: OTRS Appliance 1.0.3

December 2013

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.3. Release Details Release name: OTRS Appliance 1.0.3 Release type: stable Release date: December 10, 2013 Includes OTRS 3.3.3 Download Download the latest release with

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Release Notes: OTRS Help Desk 3.3.3

December 2013

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.3 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.3 Release type: stable Release date: December 10, 2013 What’s New Updated

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Webinar: Change Management with OTRS

December 2013

Description: In our webinar “Change Management with OTRS“ we show you examples of different change scenarios and how you can use the OTRS Change Management Feature most effectively. Presented by: Heinz Röhrl, OTRS Consultant  

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Release Notes: OTRS Survey 2.2.3

December 2013

December 03, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release Survey  2.2.3. Release Details Release name: Survey 2.2.3 Required OTRS release: OTRS Help Desk 3.2.12 or higher Recommended OTRS release: OTRS Help Desk 3.2.12 or higher

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Release Notes: OTRS Survey 2.3.2

December 2013

December 03, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second stable release of the Survey module 2.3. Release Details Release name: Survey 2.3.2 Required OTRS release: OTRS Help Desk 3.3.1 or higher Recommended OTRS release: OTRS Help

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