OTRS Breaks into the Asian Market – Successful OTRS User Group Meeting in Saigon

January 2014

Successful OTRS User Group Meeting in Saigon demonstrated Real-World Use of the OTRS Service Management Software OTRS Group, the provider of Managed Services and open source helpdesk software, announced today the positive results of the OTRS User Group Meeting in Saigon in December 2013 and is planning the next OTRS User Group Meeting in Jakarta,

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Security Advisory 2014-02 – SQL injection issue

January 2014

  January 28, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Security Advisory 2014-01 – CSRF issue in customer web interface

January 2014

  January 28, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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OTRS launch new London based service management software training for UK clients, for the first time

January 2014

OTRS Group, the Open Source helpdesk software giant announces today the first public OTRS Administrator Training in the UK taking place in London in February 2014 in order to show users how to increase their service desk’s efficiency.   OTRS Group, the world’s leading provider of the Open Source Service Management software announces today that

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Release Notes: OTRS::ITSM 3.3.4

January 2014

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.4 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.4 Required OTRS release: OTRS Help Desk 3.3.4 or higher Recommended OTRS release: OTRS Help

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Security Advisory 2014-01 – CSRF issue in customer web interface

January 2014

January 28, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Recommended Resolution This vulnerability is

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Security Advisory 2014-02 – SQL injection issue

January 2014

January 28, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B Recommended Resolution This vulnerability is fixed

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Release Notes: OTRS Help Desk 3.3.4

January 2014

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.4 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.4 Release type: stable Release date: January 28, 2014 What’s New Updated

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Release Notes: OTRS Help Desk 3.2.14

January 2014

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.14. Release Details Release name: OTRS Help Desk 3.2.14 Release type: Stable, patch level release Release date: January 28, 2014   What’s

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Release Notes: OTRS Appliance 1.0.4

January 2014

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.4. Release Details Release name: OTRS Appliance 1.0.4 Release type: stable Release date: January 28, 2014 Includes OTRS 3.3.4 Download Download the latest release with

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