OTRS Service Management Software Downloads in China Double

February 2014

OTRS Group, the provider of Managed Services for the open source helpdesk software OTRS, announced today that the downloads of its software in China doubled in 2013 due to an increased demand for a service management software free of licensing costs and to several successful, public OTRS trainings held in that region.   Hong Kong:

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Security Advisory 2014-03 – XSS Issue

February 2014

   February 25, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Release Notes: OTRS::ITSM 3.3.5

February 2014

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.5 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.5 Required OTRS release: OTRS Help Desk 3.3.5 or higher Recommended OTRS release: OTRS Help

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Release Notes: OTRS Help Desk 3.3.5

February 2014

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.5 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.5 Release type: stable Release date: February 25, 2014 What’s New Updated

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Release Notes: OTRS Help Desk 3.2.15

February 2014

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.15. Release Details Release name: OTRS Help Desk 3.2.15 Release type: Stable, patch level release Release date: February 25, 2014   Important

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Security Advisory 2014-03 – XSS Issue

February 2014

February 25, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B Recommended Resolution This vulnerability is fixed

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Release Notes: OTRS Appliance 1.0.5

February 2014

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.5. Release Details Release name: OTRS Appliance 1.0.5 Release type: stable Release date: February 25, 2014 Includes OTRS 3.3.5 Download Download the latest release with

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Release Notes: OTRS Help Desk 3.1.20

February 2014

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.1.20. Release Details Release name: OTRS Help Desk 3.1.20 Release type: Stable, patch level release Release date: February 25, 2014 Important for

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February 2014

February 2014

    Update Recommended: OTRS Help Desk 3.3.4 and OTRS::ITSM 3.3.4 Now Available New patch level releases of OTRS Help Desk 3.3.4 and OTRS::ITSM 3.3.4 are available for download and offer threefold security. With this update users are now protected against attackers that could have managed to take over the session of a logged-in customer

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