OTRS prove BYOD doesn’t mean a headache for CIO’s

April 2014

OTRS cloud based service management software ensures that with the challenges Bring Your Own Device (BYOD) can create, IT Managers and Directors can still efficiently control their IT infrastructure as well as handling increased service desk requests, without added hassle of individual device support.   Cupertino CA, 28 April 2014 – OTRS IT Service Management

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OTRS adds new features to Customer Support Software, for Call Centers

April 2014

Increased efficiency and transparency for call centers with new OTRS helpdesk software ticket allocation and VoIP integration features   Cupertino, CA, United States, 10 April 2014. OTRS Group, the world’s leading provider of cloud-based solutions for service desk management, added new features to its customer support software that will help Call Centers to make their

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OTRS adds new features to Customer Support Software, for Call Centers

April 2014

Increased efficiency and transparancy for call centers with new OTRS customer support software features.   Cupertino, CA.: OTRS Group, the world’s leading provider of cloud-based solutions for service desk management added new features to its customer support software that will help Call Centers to make their customer service work more efficiently and transparently. The new

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Release Notes: OTRS Windows Installer 3.0.5

April 2014

April 08, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.5.   Release Details Release name: OTRS Windows Installer 3.0.5 Release type: patch level release Release date: April 08, 2014 Bug

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April 2014

April 2014

  Update Recommended: OTRS Help Desk 3.3.6 and OTRS::ITSM 3.3.6 Now Available The actual patch level releases for OTRS Help Desk 3.3.6 and OTRS::ITSM 3.3.6 have been available for download since last week. We recommend you perform an update because we have closed two minor security breaches. OTRS users are now protected against logged in

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Webinar: Workflows with OTRS

April 2014

    Description: Have you already wondered about how to create an intelligent and effective ticket workflow in OTRS? This webinar will show you some tips and examples for using the OTRS Feature Add-On Ticket Workflows . Presented by: Florian Edlhuber, Consultant Date: April 17, 2014    

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Release Notes: OTRS Help Desk 3.3.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.6 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.6 Release type: stable Release date: April 01, 2014 What’s New Updated

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Release Notes: OTRS::ITSM 3.3.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.6 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.6 Required OTRS release: OTRS Help Desk 3.3.6 or higher Recommended OTRS release: OTRS Help

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Release Notes: OTRS Appliance 1.0.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.6. Release Details Release name: OTRS Appliance 1.0.6 Release type: stable Release date: April 01, 2014 Includes OTRS 3.3.6 Download Download the latest release with

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Release Notes: TimeAccounting 2.3.2

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.2 of the TimeAccounting module . Release Details Release name: TimeAcconting 2.3.2 Required OTRS release: OTRS Help Desk 3.3.6 or higher Recommended OTRS release: OTRS Help

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