OTRS Group and baramundi software AG release joint API

May 2014

OTRS Group, the world’s leading provider of cloud-based and on-premise solutions for service desk management, has announced together with it‘s partner, the client and server management software provider baramundi software AG, the release of a joint API. This new collaboration combines service desk and client management, and offers official OTRS baramundi Connector pre-configured mapping and

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OTRS Group responds to “White House call for Bill of Rights” to protect online privacy: what does this mean for cloud computing?

May 2014

The US government has recently unveiled a set of policy recommendations to expand the protection of individuals’ data and privacy collected online. OTRS Group welcomed these changes to better protect data online but also cautioned that US laws in regards to cloud computing data may be inferior to strong laws already in place in the

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Release Notes: OTRS Help Desk 3.3.7

May 2014

May 13, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.7 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.7 Release type: stable Release date: May 13, 2014 What’s New The

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Release Notes: OTRS Appliance 1.0.7

May 2014

May 13, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.7. Release Details Release name: OTRS Appliance 1.0.7 Release type: stable Release date: May 13, 2014 Includes OTRS 3.3.7 Download Download the latest release with

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Release Notes: OTRS::ITSM 3.3.7

May 2014

May 13, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.7 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.7 Required OTRS release: OTRS Help Desk 3.3.7 or higher Recommended OTRS release: OTRS Help

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May 2014

May 2014

  Now available: OTRS Help Desk 3.3.7 and OTRS::ITSM 3.3.7 New patch level releases of OTRS Help Desk 3.3.7 and OTRS::ITSM 3.3.7 are available and can be downloaded now. OTRS Help Desk 3.3.7 offers a new cronjob that starts the scheduler separately without an init script while booting the system. It also checks regularly if

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Webinar: Doubts about the Cloud ? – Why Managed OTRS will change your mind

May 2014

    Description: OTRS is the worlds leading Service Management solution. Typical usages include: IT Service Management / Help Desk Customer Service Distributor Support Compliance Management HR departments Security Incident Handling Facility Management On Managed OTRS your agents get web-based access to your service desk, our engineers do the rest! We take care of installation,

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