June 2014

June 2014

  This month’s newsletter covers the latest product releases, details about our new, powerful connector into baramundi software, and gets you up-to-date on a extremely useful webinar for integrating third-party systems. We also do a little reminiscing following our 10th anniversary. Latest Product News Now available: OTRS Help Desk 3.3.8 and OTRS::ITSM 3.3.8 New patch

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OTRS and Partner Würth Phoenix at trade fair IT & Business October 8-10, 2014 in Stuttgart

June 2014

Get to know OTRS at trade fair “IT & Business” in Stuttgart, Hall 4 Stand A14 Register now for a Free Ticket Using the slogan “Where IT works” the three most important trade fairs “IT & Business”, “CRM Expo” and DMS Expo” covering the topics IT, Customer Relation Management and Document Management take place from

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Release Notes: OTRS Help Desk 3.3.8

June 2014

June 24, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.8 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.8 Release type: stable Release date: June 24, 2014 What’s New Updated

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Release Notes: OTRS::ITSM 3.3.8

June 2014

June 24, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.8 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.8 Required OTRS release: OTRS Help Desk 3.3.8 or higher Release date: June 24, 2014

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Release Notes: OTRS Appliance 1.0.8

June 2014

June 24, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.8. Release Details Release name: OTRS Appliance 1.0.8 Release type: stable Release date: June 24, 2014 Includes OTRS 3.3.8 Download Download the latest release with

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Release Notes: OTRS Windows Installer 3.0.6

June 2014

June 24, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.6.   Release Details Release name: OTRS Windows Installer 3.0.6 Release type: patch level release Release date: June 24, 2014 Bug

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Western University simplifies medical school placements with OTRS service desk solution

June 2014

A new case study illustrates how OTRS solved the problem of managing overwhelming number of medical student rotations at Western University efficiently.   Leading Cloud Help Desk Software and Service Management provider OTRS, has released a new case study which demonstrates the continued success of the help desk service they have supplied to Western University.

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Webinar: The Generic Interface of OTRS – How to easily integrate 3rd party systems!

June 2014

Description: On the basis of webservices the Generic Interface (GI) of OTRS allows the easy and fast integration of 3rd party systems and other applications. This requires connectors whose function is to establish a connection between OTRS and a 3rd party application. In our webinar, we will present you the different configuration possibilities of the

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