OTRS expands IT support software training into Vancouver for clients in Canada

July 2014

OTRS Group, the Open Source helpdesk software giant announces new training, for its IT support software, for clients in Canada. Starting September 2014 the company will showcase to users how to increase their service desk’s efficiency through a dedicated four day programme.   Cupertino, USA. 29 July 2014 – OTRS Group, the world’s leading provider

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July 2014

July 2014

Become an OTRS Expert! We want to help our users to maximize the full potential of OTRS, so we’ve packed this newsletter with lots of useful goodies. From our 2- or 4-day in-person training opportunities, to webinars, case studies, and demos for our newest useful add-ons, we got you covered. Don’t miss out on in-person

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Webinar: How to Manage Customer Inquiries Effectively with OTRS – Even in a Call Center!

July 2014

Description: Especially in a call center, there is a high amount of daily customer inquiries to handle with. To guarantee that the incoming requests can be answered as quickly as possible the staff should be supported by a helpdesk and IT service management software like OTRS. In this webinar we want to show you which

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New webinar from OTRS demonstrates the benefits of workflows add-on feature for service desk management

July 2014

OTRS’ ‘ticket workflows’ feature is proving a hit with clients managing complicated processes and incoming tasks and data in service desk management. A new webinar includes a step-by-step guide to how the feature works. Cupertino, CA, United States, 2 July 2014 +++ OTRS Group, the world’s leading provider of cloud-based solutions for service desk management,

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