OTRS Group Announces January 2015 Availability of OTRS Business Solution Software for Customer Request Management and Business Communication

September 2014

Based on version 4 of the OTRS open source ticket system, new product OTRS Business Solution provides for customer request management and business communications, and will offer a customer chat and a a Facebook-inspired Ticket Timeline View, as well as included services such as regular professional updates and vendor support.   Cupertino, California, September 24,

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September 2014

September 2014

  OTRS at the IT&Business Trade Fair: We Proudly Present the OTRS Business Solution with Customer Chat and Ticket Timeline View For those looking for exclusive business features such as a customer chat or a familiar timeline view for tickets, as well as first-class support and services instead of time-consuming updates and research in forums,

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Release Notes: OTRS 4 beta2

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second beta release of OTRS 4. Release Details Release name: OTRS 4 beta2 Release type: beta Release date: September 23, 2014 What’s New in OTRS 4 beta WHAT’S NEW

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Release Notes: OTRS::ITSM Module 4 beta2

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second beta release of the OTRS::ITSM Module 4. Release Details Release name: OTRS::ITSM Module 4 beta2 Required OTRS release: OTRS 4 beta2 or higher Release date: September 23,

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Release Notes: iPhoneHandle 4 beta1

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the first beta version of iPhoneHandle 4. Release Details Release name: iPhoneHandle 4 beta1 Required OTRS release: OTRS Help Desk 4 beta2 or higher Release date:

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Release Notes: iPhoneHandle 1.3.2

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the iPhoneHandle 1.3.2. Release Details Release name: iPhoneHandle 1.3.2 Required OTRS release: OTRS Help Desk 3.3.1 or higher Release date: September 23, 2014 Release type:

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Release Notes: FAQ 4 beta1

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first beta release of the module FAQ 4. Release Details Release name: FAQ 4 beta1 Required OTRS release: OTRS Help Desk 4 beta2 or higher Release date: September

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Release Notes: FAQ 2.3.3

September 2014

September 23, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.3 of the FAQ module. Release Details Release name: FAQ 2.3.3 Required OTRS release: OTRS Help Desk 3.3.6 or higher Release date: September 23, 2014 Release

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Webinar: Ultra-flat and ultra-fast – The new features of OTRS 4

September 2014

Description: Discover now OTRS 4 and all the new features! In this webinar, we will show you the power of OTRS 4 and how its new features will speed up your work or make your usage more efficient for example with the new ticket attachment search and the templates for internal notes. See the new

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Service Management Software OTRS 4 Beta Ushers in New Era for OTRS Group

September 2014

Service management software provider OTRS Group is releasing a beta version of its new software release, OTRS 4. The beta version comes with a new numeric versioning scheme, and is released with a new strategic plan for OTRS going forward, with a focus on features and professional services.   Cupertino, USA. September 9, 2014: OTRS

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