December 2014

December 2014

  Thank You for an Exciting Year 2014 – ((enjoy)) 2015 with OTRS Although both your and our wheels are still turning at the end of the year, we would like to pause here just for a second and look back on what we have achieved in 2014. First of all, a faster OTRS 4

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Release Notes: OTRS::ITSM Module 4 Patch Level 3

December 2014

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details

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Release Notes: OTRS 4 Patch Level 3

December 2014

   December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the third patch level release of OTRS 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release Details

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Release Notes: OTRS Appliance 4 Patch Level 3

December 2014

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the third patch level release of OTRS Appliance 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details Release name:

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Release Notes: OTRS::ITSM Module 3.3.11

December 2014

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.11 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM Module 3.3.11 Required OTRS release: OTRS 3.3.11 or higher Release date: December 16, 2014 Release

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Release Notes: OTRS Appliance 3.3.11

December 2014

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 3.3.11. Release Details Release name: OTRS Appliance 3.3.11 Release type: stable Release date: December 16, 2014 Includes OTRS 3.3.11 Download Download the latest release with

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Release Notes: OTRS 3.3.11

December 2014

Dezember 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.3.11 Sunrise Beach Ko Lipe. Release Details Release name: OTRS 3.3.11 Release type: stable Release date: Dezember 16, 2014   Important for Upgrading From OTRS 3.3.x:

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Release Notes: OTRS 3.2.17

December 2014

Dezember 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.2.17 Sunrise Beach Ko Lipe. Release Details Release name: OTRS 3.2.17 Release type: stable Release date: Dezember 16, 2014   Important for Upgrading From OTRS 3.2.x:

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Security Advisory 2014-06: Incomplete Access Control

December 2014

December 16, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2016-03-02] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B Recommended Resolution This vulnerability

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OTRS Customer Excelitas Confirms the Success of Their Shift to Cloud-Based Ticketing Solution Managed OTRS

December 2014

Leading optoelectronics firm Excelitas is a longtime user of service management and ticketing solution OTRS. In 2012, Excelitas chose the cloud-based solution, Managed OTRS, and has recently confirmed the advantages of shifting all service management resources to OTRS’ cloud technology.   OTRS Group, leading provider of open source and cloud-based service management software solutions, today

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