January 2015

January 2015

  Successful Launch of the OTRS Business Solution™ – Upgrade Now for Free     It’s been worth the wait! On January 19th, 2015 we successfully launched the OTRS Business Solution™. From now on, OTRS contract customers can upgrade to the new solution for free. How? By clicking on the new option “OTRS Business Solution”

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Webinar: OTRS In Action for Facility Management

January 2015

Description: OTRS is a highly versatile tool and usable in nearly every area and sector. In this webinar we want to show you processes and typical scenarios managed with OTRS from Facility Management as practical example. Learn how to use the functions of OTRS for this special operating scenario as well as similar business environments.

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Release Notes: OTRS Business Solution 4 Patch Level 2

January 2015

January 21, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second patch level release of its OTRS Business Solution™ 4. Release Details Release name: OTRS Business Solution™ 4 Patch Level 2 Release date: January 21, 2015 Release type: patch

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Release Notes: OTRS 4 Patch Level 5

January 2015

   January 20, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth patch level release of OTRS 4 Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release Details

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Release Notes: OTRS::ITSM Module 4 Patch Level 5

January 2015

January 20, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details

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Release Notes: OTRS Appliance 4 Patch Level 5

January 2015

January 20, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth patch level release of OTRS Appliance 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details Release name:

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OTRS Group launches the new customer support software solution ‘OTRS Business Solution™’ with Customer Chat and Ticket Timeline View

January 2015

Based on version 4 of the OTRS open-source ticket system, software developer OTRS Group has designed the new OTRS Business Solution™ for a more diverse and professional business implementation, offering cloud service features such as a Customer Chat, a Facebook-inspired Ticket Timeline View and the possibility of displaying data from external databases, in addition to

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Release Notes: OTRS 4 Patch Level 4

January 2015

   January 13, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of OTRS 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release Details

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Release Notes: OTRS Appliance 4 Patch Level 4

January 2015

   January 13, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of OTRS Appliance 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release

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Release Notes: OTRS::ITSM Module 4 Patch Level 4

January 2015

  January 13, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fourth patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.  

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