Release Notes: OTRS 4 Patch Level 7

March 2015

   March 31, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the seventh patch level release of OTRS 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release Details

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Release Notes: OTRS::ITSM Module 4 Patch Level 7

March 2015

   March 31, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the seventh patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.  

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Release Notes: OTRS Appliance 4 Patch Level 7

March 2015

   March 31, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the seventh patch level release of the OTRS Appliance 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.    

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March 2015

March 2015

Now Available: OTRS 4 Patch Level 7 and the OTRS::ITSM Module 4 Patch Level 7     As of today, the current Patch Level 7 releases of OTRS 4 and OTRS::ITSM Module 4 are available for free download. The new version offers improved database performance when reading article attachments, enables multi-line chat feeds, and has

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Webinar: Efficient and clear end customer service with OTRS

March 2015

Description: In this webinar, we want to show you how OTRS especially can speed up your final customer service. Get to know features of the OTRS Customer Portal that create on the one hand a more direct relationship with your customers, enable self-service and direct customer expectation as on the other hand will increase the

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OTRS Group Successfully Launched First Ticket System Training in Chile

March 2015

OTRS Group, the ticket system software giant, announces the successful completion of the first OTRS training course for its ticket system users in Chile. The fully booked four day training showed the growing need for companies to increase their service desk’s efficiency.   Santiago de Chile, Chile ++++ OTRS Group, the world’s leading provider of

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Cloud-based OTRS Improves California Law Firm’s Client Request Process

March 2015

Law firm California Ticket King chose service management resource Managed OTRS to improve their client request system. Through cloud-based OTRS, California Ticket King has made major strides in updating their client communications and ticket workflow systems.   San Diego, CA. OTRS Group, leading provider of open source and cloud-based service management software solutions, today announces

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