Release Notes: OTRS 4 Patch Level 9

June 2015

   June 23, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the ninth patch level release of OTRS 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release Details

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Release Notes: OTRS::ITSM Module 4 Patch Level 9

June 2015

   June 23, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the ninth patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.  

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OTRS expands IT service software training into Boston for clients in the US

June 2015

OTRS Group, the Open Source helpdesk software giant announces new training, for its IT service software, for clients in the US. Starting August 2015 the company will showcase to users how to increase their service desk’s efficiency through a dedicated four day programme.   Boston, Massachusetts. 22 June 2015 – OTRS Group, the world’s leading

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June 2015

June 2015

  Now available: OTRS 4 Patch Level 9 and the OTRS::ITSM Module Patch Level 9     As of today, the new Patch Level Releases OTRS 4 Patch Level 9 and OTRS::ITSM Module 4 Patch Level 9 are available for free download. In addition to updated translations and some bug fixes, they offer an extended

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OTRS Group Projects Growing Demand for Cloud Based Service Management Product OTRS Business Solution™ Managed

June 2015

Cloud based service management solutions provider OTRS Group is projecting a greater demand for OTRS Business Solution™ Managed this year. OTRS AG has experienced unprecedented demand in 2015, and sees this as a sign that the cloud based model is fully connecting with major businesses.   OTRS Group, leading provider of cloud based IT and

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