OTRS Group announces first ticket system training course in Brazil

August 2015

OTRS Group, the ticket system software giant announces its first training course, for its ticket system OTRS, for clients in Brazil. Starting October 19, 2015 the company will showcase to users how to increase their IT service desk’s efficiency through a dedicated four day programme.   Sao Paulo, Brazil, 31 August, 2015: OTRS Group, the

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August 2015

August 2015

Software News     OTRS Business Solution™ 5 Makes You Mobile with Integrated SMS Messaging and Responsive Design     The start of the beta phase of OTRS 5 also means that we are closer than ever to the release of the OTRS Business Solution™ 5, which will be available starting October 20th, 2015. With

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Release Notes: OTRS 5 Beta 2

August 2015

   August 18, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second beta release of OTRS 5.     Release Details Release name: OTRS 5 beta2 Release type: beta Release date: August 18, 2015   What’s New Added funnel

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Webinar: Preview of OTRS 5! Discover the new features!

August 2015

    Description: End of october finally the wait is over: OTRS 5 will officially be released! The new version offers next to the Responsive Design an integrated SMS service for a mobile usage while travelling. A more flexible notification backend and useful templates for predefined processes save time and prevent errors with automation. Even

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Leading Italian Game Machine Operator Cogetech S.p.A Increases ROI with IT Support Software OTRS

August 2015

Software giant OTRS Group announces the ongoing success of Cogetech S.p.A., one of the leading game machine operating companies in Italy. Since implementing OTRS in 2013, Cogetech S.p.A. recorded an increase of ROI by saving on cost prohibitive licensing structures and additional customized development investments.   Milano, Italy, August 17, 2015: OTRS Group, the world’s

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OTRS Group Releases Beta Version of Mobile Issue Tracking Software OTRS 5 for Improved Customer Service in the Field

August 2015

Issue tracking software provider OTRS Group is releasing a beta version of its new software release, OTRS 5. The beta version comes with a new responsive design to enable usage on all mobile devices and operating systems and improve service desks’ work in the field.   Cupertino, California, August 5, 2015: OTRS Group, the world’s

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Release Notes: OTRS 5 Beta1

August 2015

   August 04, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first beta release of OTRS 5.     Release Details Release name: OTRS 5 beta1 Release type: beta Release date: August 04, 2015   What’s New 1. PRODUCTIVITY

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Release Notes: OTRS 4 Patch Level 11

August 2015

   August 4, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 11th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.     Release

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Release Notes: OTRS::ITSM Module 4 Patch Level 11

August 2015

   August 4, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 11th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.  

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