September 2015

September 2015

  Software News   Update Recommended: Vulnerabilities in OTRS iPhone Handle Package and OTRS Framework     Due to a vulnerability in the OTRS iPhone Handle Package, we strongly recommend updating the package in all versions of the OTRS frameworks immediately. The latest packages are now available for download. The vulnerability enables agents to add

Read More

Release Notes: OTRS::ITSM Module 5 Beta 3

September 2015

   September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third beta release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support OTRS 3.3, OTRS 4 and following versions.  

Read More

Release Notes: OTRS 5 Beta 5

September 2015

  September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth beta release of OTRS 5.     Release Details Release name: OTRS 5 beta 5 Release type: beta Release date: September 29, 2015   Please note, that

Read More

Release Notes: OTRS 4 Patch Level 13

September 2015

   September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 13th patch level release of OTRS 4. Please note, that from now on we will only officially support versions OTRS 3.3 , OTRS 4 and following versions.  

Read More

Release Notes: OTRS::ITSM Module 4 Patch Level 13

September 2015

   September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 13th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 3.3, OTRS 4 and following

Read More

Release Notes: OTRS iPhone Handle 4 Patch Level 2

September 2015

   September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS iPhone Handle 4 Patch Level 2. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

Read More

Release Notes: iPhone Handle 1.3.3

September 2015

   September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the iPhone Handle 1.3.3.     Release Details Release name: iPhoneHandle 1.3.3 Required OTRS release: OTRS 3.3.1 or higher Release date: September 29, 2015 Release

Read More

Release Notes: iPhone Handle 1.2.2

September 2015

   September 29, 2015 –– OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second patch level release of the iPhone Handle 1.2.   Release Details Release name: iPhone Handle 1.2.2 Required OTRS release: OTRS 3.2.1 or higher Recommended OTRS release:

Read More

Security Advisory 2015-02: Scheduler Process ID File Access

September 2015

  September 29, 2015 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2016-03-02] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9

Read More

Security Advisory 2015-01: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation

September 2015

  September 29, 2015 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2016-03-02] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9

Read More