January 2016

Jan 2016

  OTRS Goes to Brazil – Join Our Opening Event!     “Bom dia” means “good day” in Portuguese, one of the many OTRS Help Desk languages. Our software is clearly very popular in the Brazilian market, as the land of samba and carnival is one of our top 5 countries in the download statistics.

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OTRS Group Offers 30-Day-Free Trial for Mobile Customer Service Solution OTRS Business Solution™ 5, with Report Generator and Business Process Templates

Jan 2016

  Service management software provider OTRS Group today announces the availability of a 30-Day free trial of the new version of its cloud-based mobile customer service solution OTRS Business Solution™ 5 Managed. The new version improves service desk work in the field with a new responsive design, and provides automated, professionally designed reports to customer

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Release Notes: OTRS 5 Patch Level 6

Jan 2016

January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 6th patch level release of OTRS 5. Release Details Release name: OTRS 5 Patch Level 6 Release date: January 19, 2016 Release type: patch level   Please note, that

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Release Notes: OTRS MasterSlave 5 Patch Level 2

Jan 2016

   January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 2nd patch level release of the OTRS MasterSlave module 5.   Please note, that from now on we will only officially support OTRS 4, OTRS 5 and

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Release Notes: OTRS::ITSM Module 5 Patch Level 6

Jan 2016

  January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 6th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS::ITSM Module 4 Patch Level 15

Jan 2016

   January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 15th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS 4 Patch Level 15

Jan 2016

   January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 15th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS Business Solution 5 Patch Level 4

Jan 2016

  January 14, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 4 Release date: January 14, 2016 Release

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Help Desk Software Provider OTRS Group Expands to Brazil

Jan 2016

  Help desk software provider OTRS Group today announces the founding of the new subsidiary OTRS Do Brasil Soluções LTDA. Based in Sao Paulo, Brazil, the new subsidiary will further drive expansion plans and offer the OTRS Business Solution™ software for IT service management, customer service and business communication to the Latin American market.  

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