OTRS Group Announces English-Language IT Support Software Training Course in Germany for European Customers

Feb 2016

OTRS Group, the IT support software giant, announces a new English-language training course in Germany  for IT support solution OTRS. Starting April 18, 2016, the company will show users how to increase their support desk’s efficiency through a dedicated four day programme. Straubing, Germany, 29 February, 2016: OTRS Group, the world’s leading provider of open-source

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OTRS Group Announces 2016 IT Service Software Training in Atlanta This April

Feb 2016

On April 18-21, 2016, OTRS Group will host a four-day administrator training session featuring the open-source and cloud-based IT service software. The only 2016 training in the Southeast United States, the sessions will teach IT professionals the best practices for OTRS configuration and administration. Atlanta, GA, United States, 23 February, 2015. OTRS Group, the world’s

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February 2016

Feb 2016

  Software News   Download Now: OTRS 5 Patch Level 7, OTRS::ITSM Module 5 Patch Level 7, OTRS 4 Patch Level 16, OTRS::ITSM Module 4 Patch Level 16   The new patch levels for OTRS 5 and OTRS 4 come with a series of innovations and additional improvements. Version 5 users will benefit from the

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OTRS Group announces new service desk software training course in Malaysia in March 2016

Feb 2016

  OTRS Group, the service desk software giant announces a new trainings course, for its service desk software OTRS, for clients in Malaysia. Starting March 21, 2016 the company will showcase to users how to increase their service desk’s efficiency through a dedicated five day programme.   Kuala Lumpur, Malaysia, 17 February, 2016: OTRS Group,

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Release Notes: OTRS 5 Patch Level 7

Feb 2016

February 16, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 5. Release Details Release name: OTRS 5 Patch Level 7 Release date: February 16, 2016 Release type: patch level   Please note, that

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Release Notes: OTRS::ITSM Module 5 Patch Level 7

Feb 2016

  February 16, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 7th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS 4 Patch Level 16

Feb 2016

   February 16, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 16th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS::ITSM Module 4 Patch Level 16

Feb 2016

   February 16, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 16th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following

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Release Notes: OTRS Business Solution 5 Patch Level 5

Feb 2016

  February 11, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 5 Release date: February 11, 2016 Release

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Ticket System OTRS Invites Users to Participate in Thai Translation

Feb 2016

  Ticket system provider OTRS Group today announces the ongoing Thai translation of its open source ticket system OTRS. All Thai-speaking users of the free-to-download ticket system are encouraged to participate and review the translations to ensure a higher quality.   Bangkok, Thailand, February 8, 2016: OTRS Group, the world’s leading provider of open-source and

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