March 2016

March 2016

  A Full House for Our Opening in Brazil   “Our opening speech in Brazil was more than fully booked.” This was the report of our Global Consulting Director Jens Bothe, who was also a speaker at the opening event of our new OTRS subsidiary in Sao Paulo. Visitors enjoyed presentations about the company and

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OTRS Group announces first help desk software training course in Colombia

March 2016

  OTRS Group, the help desk software giant announces its first training course, for its help desk software OTRS, for clients in Colombia. Starting April 4, 2016 the company will showcase to users how to increase their IT help desk’s efficiency through a dedicated four day programme. Bogotá, Colombia, 22 March, 2016: OTRS Group, the

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Release Notes: OTRS 5 Patch Level 8

March 2016

March 15, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 8th patch level release of OTRS 5. Release Details Release name: OTRS 5 Patch Level 8 Release date: March 15, 2016 Release type: patch level   Please note, that

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Release Notes: OTRS::ITSM Module 5 Patch Level 8

March 2016

  March 15, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 8th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS Business Solution 5 Patch Level 6

March 2016

  March 10, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the sixth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 6 Release date: March 10, 2016 Release

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Custom Connect Signs Support Software Contract With OTRS Business Solution

March 2016

  Customer support software giant OTRS Group announces global connectivity specialist Custom Connect B.V. as its new customer. The Dutch preeminent provider of carrier-neutral, global managed connectivity and infrastructure services chose the customer support software OTRS Business Solution™ over numerous competitors for its high standards and flexibility. Amsterdam, The Netherlands, March 8, 2016: OTRS Group,

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Brazil’s National Network of Education and Research Implements OTRS Business Solution Enterprise for its IT Service Desk

March 2016

Help desk software giant OTRS Group announces the acquisition of Brazil’s National Network of Education and Research (RNP) as a new customer. RNP chose OTRS Business Solution Enterprise for its cost-benefit ratio and unlimited licensing. Rio de Janeiro, Brazil, March 07, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based help desk and

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