April 2016

Apr 2016

  Software News   Update Now: OTRS 5 Patch Level 9 and OTRS::ITSM Module 5 Patch Level 10 OTRS 5 Patch Level 9 comes with some bug fixes and additional translations. In addition, an issue while updating from older versions to OTRS::ITSM Module 5 Patch Level 9 has been fixed with the OTRS::ITSM Module 5

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OTRS Group announces First Customer Support Software Training Course in Argentina

Apr 2016

OTRS Group, the customer support software giant announces its first training course, for its customer support software OTRS, for clients in Argentina. Starting May 9, 2016 the company will showcase to users how to increase their customer support staff’s efficiency through a dedicated four day programme. Buenos Aires, Argentina, 26 April, 2016: OTRS Group, the

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OTRS Group and Proline Launch “OTRS Simple Service Management Delivery” Event in Bangkok

Apr 2016

Service management software provider OTRS Group, together with appointed business associate Proline, will host the “OTRS Simple Service Management Delivery” event on April 28, 2016 in Bangkok, Thailand. Bangkok, Thailand, April 19, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the new “OTRS Simple Service Management

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OTRS Group Presents OTRS Business Solution™ 5 at “The Ultimate Service Management Delivery and Approach” Event in Malaysia

Apr 2016

“The Ultimate Service Management Delivery and Approach” event, hosted by service management software provider OTRS Group and information security company Infowatch, takes place on April 21, 2016 in Kuala Lumpur, Malaysia. Kuala Lumpur, Malaysia, April 15, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the upcoming

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Meet OTRS in Bangkok – Event “OTRS Simple Service Management Delivery”

Apr 2016

  Meet OTRS in Bangkok – exclusive OTRS Business Solution™ 5 presentation and walk-through in cooperation with Pro-Line Come to the Chao Phya Park Hotel on 28 April 2016 to meet OTRS and see how you can benefit from using our software and services! This year OTRS Group teams up with Pro-Line to host an exclusive event on

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Release Notes: OTRS::ITSM Module 5 Patch Level 10

Apr 2016

  April 12, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 10th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Meet OTRS in Kuala Lumpur – Event “The Ultimate Service Management Delivery and Approach”

Apr 2016

  Meet OTRS in Kuala Lumpur – exclusive OTRS Business Solution™ 5 presentation and walk-through in cooperation with INFOWATCH Come to the St Giles The Gardens – Grand Hotel on 21 April 2016 and see how you can benefit from using OTRS! This year OTRS Group teams up to host an event of pure class. During the morning, you

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Release Notes: OTRS 5 Patch Level 9

Apr 2016

April 05, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 9th patch level release of OTRS 5. Release Details Release name: OTRS 5 Patch Level 9 Release date: April 05, 2016 Release type: patch level   Please note, that

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Release Notes: OTRS::ITSM Module 5 Patch Level 9

Apr 2016

  April 05, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 9th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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OTRS Group Announces English Ticketing System Training in Germany This April

Apr 2016

On April 18-21, 2016, OTRS Group will host a four-day administrator training session featuring the open-source and cloud-based ticketing system. The first of only two English training sessions in 2016 in central Europe, the sessions will teach IT professionals the best practices for OTRS configuration and administration. Straubing, 04.04.2016 +++ OTRS Group, the world’s leading

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