Meet OTRS@ IT & Business on October 04-06 in Stuttgart, Germany

July 2016

Visit us at trade fair “IT & Business” in Stuttgart: Hall 1, Booth C57 Get a free ticket from us and visit our booth to become an OTRS winner, an expert and an OTRS insider This year the IT&Business, trade fair for digital processes and solutions will take place from October 04-06, 2016 in Stuttgart.

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July 2016

July 2016

Improve Your E-Commerce Customer Service with OTRS Low prices, good product quality and a wide range of products in your web shop can be overshadowed by poor customer communication and it consequences. We believe that good customer service is crucial for the success of any company in the e-commerce sector. In our new operating scenario

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Release Notes: OTRS Business Solution 5 Patch Level 10

July 2016

  July 19, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the tenth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 10 Release date: July 19, 2016 Release

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Security Advisory 2016-01: Security Update for OTRS FAQ package

July 2016

  July 01, 2016 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS FAQ 5 Patch Level 5

July 2016

  Juli 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS FAQ 4 Patch Level 5

July 2016

  July 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 4 Patch Level 5 Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: FAQ 2.3.6

July 2016

  July 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.6 of the FAQ module.     Release Details Release name: FAQ 2.3.6 Required OTRS release: OTRS Help Desk 3.3.6 or higher Release date: July

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