September 2016

Sep 2016

OTRS 5s – Obviously This’s Really Smart – We are proud to present two new OTRS 5s features! SecurityToolbox solid and sophisticated – features boosting your organization’s security & EasyConnect A state of the art features – based on WebRTC standard The SecurityToolbox is a Swiss army knife among the Features of the OTRS 5s:

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Release Notes: OTRS Business Solution 5 Patch Level 12

Sep 2016

  September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twelfth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 12 Release date: September 20, 2016 Release

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Release Notes: OTRS 5 Patch Level 13

Sep 2016

September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 13th patch level release of OTRS 5. Release Details Release name: OTRS 5 Patch Level 13 Release date: September 20, 2016 Release type: patch level   Please note, that

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Release Notes: OTRS::ITSM Module 5 Patch Level 13

Sep 2016

  September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 13th patch level release of the OTRS::ITSM Module 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS Survey 5 Patch Level 2

Sep 2016

   September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second patch level release of OTRS Survey 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS TimeAccounting 5 Patch Level 4

Sep 2016

  September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software,today announces the fourth patch level release of the module OTRS TimeAccounting 5. Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.  

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Release Notes: OTRS MasterSlave 5 Patch Level 3

Sep 2016

   September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third patch level release of the OTRS MasterSlave module 5.   Please note, that from now on we will only officially support OTRS 4, OTRS 5 and

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OTRS AG presents: Ready2Adopt – The process-template and web-service feature of the new OTRS 5s

Sep 2016

Oberursel, SEPT 20, 2016: OTRS AG (WKN A0S9R3), the vendor and world’s leading provider of the open source help desk software “OTRS”, including the supplementary IT-Service Management Module “OTRS::ITSM”, presents another feature from OTRS 5s – available on Nov. 1st – with import-ready process templates and a series of useful connectors. Many of our daily

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Release Notes: OTRS FAQ 5 Patch Level 6

Sep 2016

  September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 6. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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