November 2016

Nov 2016

OTRS 5s – Obviously This’s Really Smart The extensive Patch Level Release OTRS 5s has been available since November 1st. It enhances both the OTRS Business Solution™ and OTRS Free with many exciting new features. One new feature of OTRS 5s is the StayOrganized” calendar, which enables standard calendar functions in OTRS Free 5s, such

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OTRS at International IT Service Management Conference and Exhibition “PINK17” in Las Vegas

Nov 2016

21st Annual International IT Service Management Conference & Exhibition Venue: Bellagio Hotel, Las Vegas, NV, USA Date: February 19-22, 2017 PINK17 – Communicate. Connect. Change. OTRS goes PINK17 in Las Vegas – stay tuned for updates! From February 19 to 22, 2017 OTRS is going to be a Gold Sponsor at PINK17, the 21st Annual

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OTRS Group is launching a new version of its service management suite

Nov 2016

OTRS 5s supports service management with integrated scheduling and deployment planning, encryption, and video communication at the click of a mouse Oberursel, NOV 1, 2016 – OTRS Group, the vendor and world’s leading provider of the open source service management suite “OTRS”, is launching the new version of its software today: OTRS 5s. OTRS 5s

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Security Advisory 2016-02: Security Update for OTRS

Nov 2016

  November 01, 2016 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS Business Solution 5s

Nov 2016

  November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the release of its OTRS Business Solution™ 5s.   Release Details Release name: OTRS Business Solution™ 5s Release date: November 01, 2016 Release type: patch level     What’s

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Release Notes: OTRS 5s Patch Level 14

Nov 2016

November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 14 Release date: November 01, 2016 Release type: patch level Security Issues Advisory 15-3 Please note,

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Release Notes: OTRS::ITSM Module 5s Patch Level 14

Nov 2016

  November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.  

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Release Notes: OTRS Appointment Calendar 5

Nov 2016

  November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS Appointment Calendar 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following

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Release Notes: OTRS FAQ 5 Patch Level 7

Nov 2016

  November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 7. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS 4 Patch Level 19

Nov 2016

  November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 19th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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