January 2017

January 2017

Tech-Talk Discover technical topics related to OTRS on the OTRS Blog. To start the year, our experts have published 6 brand new blog posts and the blog has received a fresh new design. Browse through a total of 85 blog posts in the categories administration, usage scenarios, best practices, consulting, development, modifications and much more.

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OTRS Asia Ltd. winning new Partner in China

January 2017

New Partner in China: Xi’an Dian Tong Software Co., Ltd.   Oberursel, JAN 30, 2017 +++ OTRS Asia Ltd., part of the OTRS Group wins Xi’an Dian Tong Software Co., Ltd. as new certified OTRS Partner in Chinas mainland. The OTRS Gruppe, the vendor and world’s leading provider of the open source helpdesk software „OTRS“

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Security Advisory 2017-01: Security Update for OTRS Business Solution™

January 2017

  January 24, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS Business Solution 5s Patch Level 15

January 2017

  January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifteenth patch level release of its OTRS Business Solution™ 5s.   Release Details Release name: OTRS Business Solution™ 5s Patch Level 15 Release date: January 24, 2017 Release

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Release Notes: OTRS 5s Patch Level 16

January 2017

January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 16th patch level release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 16 Release date: January 24, 2017 Release type: patch level Please note, that from

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Release Notes: OTRS::ITSM Module 5s Patch Level 16

January 2017

  January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the sixteenth patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following

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Release Notes: OTRS 4 Patch Level 21

January 2017

  January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21st patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS::ITSM Module 4 Patch Level 21

January 2017

  January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 21st patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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